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Preparing to reopen our offices: our Covid-secure measures

11/06/2020

Author: Dawn Parkes

Announcements, Hatch Brenner News

As for many businesses across the country, we have been working hard in line with the most up to date Government guidance, as we prepare to reopen our Norwich city centre offices to clients and staff from Monday 15 June. We have completed a robust risk assessment covering our client facing reception and meeting room areas, as well as our internal risks due to staff work areas, transport needs, office cleaning and maintenance requirements and, importantly, the impacts on staff communication and well being.

This has led to the implementation of the following reopening measures:

  • Clients will be seen face to face by pre-appointment only. Appointments will also need to be made in advance for document signing including obtaining certified copies of documents for property transactions
  • Only two client meetings to take place in the office at any one time, with calendar management allowing sufficient time between appointments for cleaning routines and to avoid crossover
  • Distance signage reminders installed throughout the offices
  • Perspex screen installed at the 4 Theatre Street reception
  • Increased cleaning routines with hand sanitiser and bacterial wipes available
  • Masks and gloves will be available for staff to use as required
  • On site staff numbers will be reduced with some remaining working from home and a staff rotation system for those on office premises
  • No member of staff will be required to return to the office to work if they do not feel comfortable to do so pending the further easing of restrictions and the provision of additional government guidance
  • Staff have been briefed and will be required to maintain social distancing
  • Staff workstations will be in individual office rooms where possible
  • Client deliveries will not be accepted at Dencora House. Please direct any post to 4 Theatre Street
  • Please do not attend the office if you are unwell. In line with the most up to date guidance, anyone with coronavirus symptoms must self-isolate for seven days from when their symptoms started. Anyone who does not have symptoms must self-isolate for 14 days from when the first person in their home started having symptoms. See: https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/

We would like to reassure clients and contacts that we feel confident in maintaining our historically high level of client service within the new normal circumstances. Our staff remain accessible and ready to help you navigate your legal issues – whether you would prefer to continue to liaise via phone or email, or if you would feel comfortable to arrange a face to face meeting.

Please don’t hesitate to get in touch if you have any questions at all. Please call or email your usual Hatch Brenner contacts, or our Managing Partner Dawn Parkes is available to discuss any concerns via dawnparkes@hatchbrenner.co.uk

Preparing to reopen our offices: our Covid secure measures

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