A recent survey of legal needs in England and Wales, commissioned by the Law Society and umbrella regulator the Legal Services Board, collated the perceptions and experiences of over 28k people relating to legal services. The survey found:
- 64% of adults have experienced at least one legal issue in the past four years
- 53% had a contentious legal issue
- 27% had a non-contentious legal issue
Solicitors scored the highest for service satisfaction, with nine out of 10 people who had used a Solicitor being satisfied with the service they received, whilst 84% thought the Solicitor provided value for money. Unregulated legal services providers received the worst ratings, with one in five people dissatisfied with the service they received from sources including will-writers and McKenzie Friends.
Simon Davis, president of the Law Society commented: “The findings show when people do get professional legal advice – particularly from a Solicitor – they are more able to resolve legal problems effectively, and far more likely to view the justice system as fair, even if they lose their case.”
Common legal issues
The most common legal issues faced by those surveyed were issues relating to a professional or defective good/service (26%), anti-social behaviour by neighbours (14%), buying or selling property (11%), wills (11%) and employment (11%).
Dawn Parkes, Hatch Brenner Managing Partner commented: “The findings of this Law Society survey provide interesting reading and reflect the feedback we collect directly from our clients across the multiple areas of law we practice at Hatch Brenner. In particular, all of the clients completing our satisfaction questionnaire survey in the past year have said they would use our services again, and would recommend us to others. Engaging a professional advisor early on, particularly for a contentious issue, will help reduce costs and stress in the long term.”
Recent Hatch Brenner client testimonials
“Genuinely happy with the service received. I was kept informed every step of the way, which I found reassuring.”
“The service I received was extremely efficient. If I had a query, I always got an appointment quickly to get it sorted, which was much appreciated.”
“Always very friendly and professional when dealing with our concerns. Open and honest about their services and how this would meet our needs.”
“We were very pleased with the excellent, professional service received from Hatch Brenner. The advice given at all stages was clear and reassuring. Thank you.”
The Hatch Brenner Solicitors team, conveniently located on Theatre Street in Norwich, includes Solicitors specialising in wills, probate, conveyancing and residential property, commercial property, employment law, personal injury, litigation, mediation and family law including divorce. Call 01603 660 811 or email firstname.lastname@example.org
Based on ‘Legal Needs of Individuals in England and Wales’ data collected by YouGov in February and March 2019 from 28,633 people. See https://www.lawsociety.org.uk/news/press-releases/largest-legal-needs-survey-in-england-and-wales/