01603 214 220


You do fantastic work! Thank you for all your help and support.

‘Sara Westwood was understanding and sensitive in dealing with the issues that were the subject of our contact, I would happily recommend her service to anyone in a similar position.’

Just want to say a huge thank you for your patience, understanding and for putting up with me over the many months. We got there and I could not have done it without your support and great communication. Really appreciate your efforts. You are all an incredible team and I can't thank you enough.

‘I was kept well informed at every stage of my case, service was good.’

‘Working with witnesses in what can often be challenging circumstances requires a high level of emotional intelligence and skill. Throughout, Dionne managed every meeting with professionalism and sensitivity, working for a constructive outcome for all parties’

This is a challenging environment and Dionne has delivered for the company without fail. The value gained from being able to trust Dionne to manage complex casework has been immensely valuable to the organisation. It gives independent and professional credibility to the process and enhances the reputation of the business as a result

‘It’s always been an absolute pleasure to work with Dionne. She is always professional, prompt to respond and looking for a constructive outcome in every situation. We greatly appreciate the work she has done for us.’

I wanted to thank you for all your help and efforts regarding my case. You know how emotional it has been for me …. and the family and I wanted to tell you how much it has meant knowing that you believed in the case.

‘The service was very professional throughout the case.’

I feel my Will has now been done properly and was very happy with the way it was carried out in good surroundings.

‘I would like to thank you both for all your help in this matter, you gave me great advice from the very start and this has been much appreciated.’

‘Reading Michael's notes has given me the glimmer of hope that was much needed’

‘Thank you enormously for working the oracle with this - you're brilliant!’

Pasha dealt with my case in the most professional way. Every call, at all stages, kept me informed. I cannot fault him at all, he made me feel that I was talking to a friend.

Rachel was very helpful. She listened to me with such patience and advised me on different matters.

I find the solicitors at Hatch Brenner to be professional, calm and reassuring. I dealt with Rachel for the first time and I found her to be extremely courteous and kind.

Very efficient and friendly service. Staff were all extremely helpful. Entirely satisfied with the legal process from start to finish. Thank you.

We received a very professional and friendly service from Rachel. She put "our minds at rest" when making our new Will. The process from start to finish was excellent.

‘Thank you for all you did yesterday, astonishing and highly professional, couldn't have done this without your patience and knowledge under difficult circumstances. Abbey, thank you for making this all work smoothly and for all the work you have put in.’

‘On behalf of the family I just wanted to say how grateful we are for all your hard work and diligence throughout dealing with Dad’s case. We are so appreciative of everything you have supported us with, your guidance and compassion has helped us all deal with an incredibly difficult period of our lives. We will be forever grateful for what you have done, thank you so much.’

‘My family is grateful for your hard and committed work on Dad’s case. You dealt with us with the right mix of professionalism and empathy. No question we posed to you (and there were many) was too trivial, you replied in quick time and with the highest level of patience! You managed our expectations and advised at every step of the way. We appreciate all that you did in bringing the case to an acceptable outcome. We feel happier knowing we have completed what Dad had planned to do, which was our ultimate goal!’

‘Simon's drive and passion to deliver a truly professional service is second to none. He has an amazingly calm manner, an empathetic nature and a unique ability to deal with extremely challenging situations. Simon's patience was undoubtedly tested when dealing with my case but his dedication, perseverance and strong determination to succeed shone through. I was guided every step of the way and had total confidence that my case was in safe hands. I struck gold when I found Simon.’

‘Nothing could tell you how grateful we are for you – you gave us justice for Baby B and for that no words are enough.’

‘Now that everything has been completed, I wanted to share my gratitude for all your help and expertise across the last few years. You have done such a kind thing in looking after me … but more importantly you gave me a voice, one to be heard, in a room of … people. Thank you for giving me that strength and opportunity. You are a lovely person.’

‘Thanks again for taking on this job and for acting so professionally, and not giving up when at times it looked like we were flogging a dead horse! And especially for your expertise in the final few advices of what to accept and what to reject, most appreciated. I’ll obviously recommend you and your firm for work should anyone ever approach me for advice on decent and effective solicitors in the area.’

‘Partner Mark Fitch has 25 years' litigation experience and has a long track record in claimant professional negligence work, including numerous successes in mediation.’

‘This was the first time I have needed to engage the services of a solicitor. I approached Mark Fitch as he was recommended to me by a family member. I found him to be a knowledgeable and approachable professional. On occasions when I attended the office he was helpful and assisted with the contentious issue in a professional manner.’

‘Mark Fitch was friendly and made me feel at ease in his company.’

‘Mark Fitch at Hatch Brenner LLP is ‘an excellent mediator who quickly understands the obvious points of conflict and aims to find common ground to settle as soon as possible‘.’

‘The 'knowledgeable, approachable professional' Mark Fitch, who has 25 years' experience in litigation, has a strong track in complex matters including claims for undue influence and fraudulent calumny.’

‘In my experience, Hatch Brenner provides an excellent PI service. I find their dedication to detail, their breadth of experience and their commitment to the client far superior to many of their competitors.’

‘They are a local firm who handle personal injury and clinical negligence cases with the skill of larger national firms. They appear to have excellent relationships with their clients, and provide a personal touch.’

‘My solicitor, Colin Cook, took over my case from another solicitor midway through my case and I found him professional in taking over the case. He and his secretary helped put my mind at ease during every stage.’

‘I think Hatch Brenner Solicitors is unique because of the way it treats different aspects of the case. The in-house peers from secretaries to solicitors handle all aspects of the case very professionally.’

‘I would like to thank Hatch Brenner for a very professional service at a difficult time after my accident. I was kept very well informed by the team and especially Pasha Alnadaf on all matters regarding my case.’

‘This is a heartfelt thank you for the successful conclusion of the claim. Had you not believed in us, this would not have been possible.’

‘The service was very professional throughout the case.’

‘Thank you for making an awful and daunting experience from my point of view, run so smoothly and being so kind and most of all winning my case for me.’

‘I would like to express my gratitude, appreciation and mostly the support Simon gave me through one of the toughest periods that an employee can go through. I would also like to express my thanks to Hayley Harbord (his assistant).’

‘Thank you for all your help and support over the years. It’s been a great pleasure being associated with your company. God bless you all.’

‘I would like to thank you both for all your hard work on my case. I can never express how grateful I am to you for your support.’

‘Thank you so much for your patience with me. I am absolutely delighted with the outcome.’

‘Thank you once again for your time and for taking my case on. People cannot afford to fight the big guys, and without lawyers like you who knows where we would all be! You do a fantastic job and you have certainly done us justice.’

‘I would like to thank Simon Bransby for his compassion and understanding during this difficult time. The whole case was handled in a professional manner throughout with any updates directed to me without delay. I am more than happy to and have already recommended his service to others. Thank you Simon.’

‘Simon came highly recommended and lived up to expectation. He took time to explain the course of events to me and is very thorough.’

‘Thank You Simon, you made it seem so easy and gained a brilliant result.’

‘Thank you for everything you have done.’

‘I just want to thank you for all your help in the past three years and a bit. I am so pleased it’s all over and I can move on with my life.’

‘I wanted to write to thank you for all your help and efforts regarding my case. You know how emotional it has been for me …. and the family and I wanted to tell you how much it has meant knowing that you believed in the case.’

‘I am thrilled with the outcome and feel that I can finally get my life back on track. This would not have been possible without you. Thank you so, so much.’

‘Many thanks for the work that you have done and achieved.’

‘Thank you for the help you have given me. Sara and Donna were marvellous.’

‘Just to say how really grateful I am to you.’

‘Thanks to Simon and Hayley for all you have done over the last few years.’

‘I had Simon Bransby as my Solicitor he was fantastic from day one to the end so much hard work was put into the case especially with the amount of paperwork involved. Just like to thank Simon and Hayley for all their hard work. Definitely would recommend.’

‘I would just like to thank you for all your hard work and for helping me. I really do appreciate what you have done for me and it was a pleasure to meet and work with you.’

‘Thank you for being so patient with me.’

‘We cannot put into words how thankful and grateful we all are to you for all of your hard work, support, dedication and loyalty ... to us all as a family over nearly 12 years. So a massive thank you again.’

‘I just wanted to thank you from the bottom of my heart for all your hard work on my case these last few years. I appreciate all you did and am very grateful for it. Many thanks.’

‘I found Mr Bransby to be very friendly and professional. I am certain he did his absolute best to get the best possible result for me.’

‘Many thanks for the work that you have done and we have achieved.’

‘I'm so thankful we found a Solicitor that would take on our case and I'm even more thankful it was Simon Bransby. He dealt with me and my partner with compassion at a really hard time and he communicated all the way through our case.’

‘The level of service was outstanding.’

‘We would like to express our heartfelt thanks for your time, dedication, patience and hard work. When we felt that times were tough, you were there to support and guide us. Your professionalism and kindness is second to none and you have always delivered a truly caring service with a genuine smile. A HUGE THANK YOU and very best wishes.’

‘I would like to say that your firm has been efficient in my claim for personal injury. Mr Alnadaf kept me updated with correspondence through the whole procedure of my claim. And I definitely would recommend your firm to family and friends.’

‘Mark Fitch was known to me professionally as a Mediator and it was in that capacity that I felt that he was the ideal person to deal with a very difficult personal matter that I became embroiled in. Mark is much more than a mediator though. He advised me to take a much more confrontational stance than I had intended. How right he was and I will always be grateful for the utterly professional and careful way he dealt with the matter, which resulted in an outcome much more favourable than I had hoped possible.’

‘We’d like to thank our long term community partner Hatch Brenner for their continued support, as well as all the team at Jarrold. There are over 5,000 cases of brain injury and stroke in our region every year. Events like this help us to raise awareness and understanding of acquired brain injury, and allow us to continue to support people's independence, rehabilitation and wellbeing through providing information and support services directly to people with acquired brain injury, their families, carers and the wider community.’

‘The Festival is embedded within so much of the community and it is a treat for us to be able to share world class arts experiences with so many people across Norwich and Norfolk. The vision and the enthusiastic support of the local business community, who embrace entirely the spirit of the Festival, is crucial in the delivery of so much of what we do.’

‘Support from local businesses like Hatch Brenner Solicitors, including offering relevant legal advice to our members, is very much appreciated and will help us to continue to improve our services.’

‘Alexandria dealt with the process very efficiently and was very personable - my wife and I could ask any questions which were answered fully. The whole process went really well and we were very impressed.’

‘Always very friendly and professional when dealing with our concerns. Open and honest about their services and how this would meet our needs.’

‘We found our experience with Hatch Brenner very professional and informative. Our Wills were dealt with thoroughly, including very prompt e-mails and telephone calls keeping us up-to-date with its progress. Appointments were made easily and we found our solicitor and staff very friendly. We would not hesitate to use Hatch Brenner again in the future.’

‘We couldn't be happier with the service we received. Alexandria was professional, efficient and a pleasure to deal with. She is a great asset to your practice. Thank you to Alexandria and thank you to Hatch Brenner for participating in the Will Aid Scheme.’

‘We found Hatch Brenner incredibly helpful and very accessible, and that has been the same through many years.’

‘The caring but professional service put me at ease which meant all my questions or reservations were answered in a way which I could clearly understand.’

‘Very efficient and helpful at a difficult time. Throughout I found them approachable with invaluable advice to help me reach a resolution.’

‘Carla Gowing gave me excellent advice above and beyond my expectations. She was friendly and approachable and made my experience easier through her fantastic knowledge and advice. I really cannot thank her enough.’

‘Very thorough and professional service provided. Communication was excellent and the best outcome was achieved in minimal time. Thank you for all of your hard work. Would not hesitate to recommend.’

‘Hatch Brenner were very pleasant to deal with during my claim for personal injury following a bicycle accident. They were concise and transparent regarding fees and document signing. My application was successful and I would recommend Hatch Brenner to anyone.’

‘From the first phone call enquiry to receipt of the payment, our PI claim has been handled efficiently. Delighted with the service.’

‘I was very happy with the service you provided and everything was explained very clearly, so I could understand all that was needed to be done. Thank you very much.’

100% of people completing our client service questionnaire said they would recommend Hatch Brenner to a friend.

‘Very courteous, helpful and responsive.’

‘Julie and her secretary make a great team. We were well informed throughout the process which went efficiently and smoothly.’

‘A big 'Thank You' for all your efforts over the last year both in helping us sell the flat in Brighton and purchase the one here. You made it as painless as it is possible for it to be.’

‘Your support and services are very much appreciated. As always highly professional and very helpful.’

‘A real professional, top class service. You feel completely at ease knowing all legal angles have been covered. Very friendly staff and extremely good communication throughout the process.’

‘Hatch Brenner provided an excellent service. They took the stress and strain out of dealing with my aunt's will. At all times I was confident that I was receiving a fully professional service.’

‘We saw Mark Fitch for a Will dispute and he was excellent and succeeded in a favourable outcome for us, for which we will be forever grateful as this was an awful time for us.’

‘Thank you for handling the sale for me. I thought it was very smooth throughout and professionally handled. I appreciated the good and friendly communications.’

‘I would like to just thank you and your secretary for all the work and help you did completing our sale on our new home. You were very quick and responsive to me when I needed it and made the process smooth with minimal stress. You will now come highly recommended in my books and I thank you again.’

‘Many thanks for all your hard work in seeing our sale through to a successful conclusion. You provided a first rate service from start to finish, for which we are very grateful.’

‘You're all worth 11/10.’

‘There was never any delay whatsoever in dealing with matters that I considered urgent. Telephone calls and correspondence to your office were always dealt with promptly.’

‘I have used Hatch Brenner since 1977 and have nothing but excellent service whenever needed.’

‘Always helpful and friendly ready to answer questions.’

‘Always very happy with the level of advice, support and work from Hatch Brenner. Everything is always dealt with efficiently, sympathetically and effectively.’

‘Very professional service, with friendly staff. I will definitely use again for other legal advice.’

‘Helpful at every level, from staff to information and guidance. Re-made two appointments due to illness, but not a problem to reschedule.’

‘I have used Hatch Brenner for several years and always found the solicitors and staff very professional and a delight to do business with.’

‘A very efficient service provided by friendly, knowledgeable staff.’

‘Excellent experience from start to finish. Friendly and efficient staff, always made to feel welcome and valued as a customer. Well done!’

‘Always greeted with a friendly smile at reception. My dealings with Hatch Brenner have always been to the highest standard.’

‘I have had some fifty years of good service from this long established local practice.’

‘I used Hatch Brenner when I bought my first house as they were recommended to me by friends. I received excellent service and never had to chase them so I decided to use them for my will. Again, it was excellent service and I will continue to use them when needed.’

‘For both house sale and preparation of our wills, we found your services excellent, from communication through to finalising our needs, nothing was too much trouble. Thank you, would highly recommend.’

‘We were completely satisfied with the caring, warm service received, and the way every query was answered in a prompt manner. We were supported throughout and would not hesitate to recommend to others.’

‘Thank you for everything, I will 100% be recommending you to everyone.’

‘Ash dealt with us on all occasions with consideration and courtesy. Keep up the good work in all aspects.’

‘Ash was very professional and helpful.’

‘I just wanted to thank you so much for your incredible hard work and diligence during our house purchase. To have such a positive experience with you was absolutely fantastic. You went above and beyond at all stages of the process and we appreciated you breaking down complex terms so that we could understand them. We were also very grateful that you responded to our questions quickly and that you made us feel like we were important clients to the firm. We had complete faith in you from start to finish and you helped to reduce stress during the entire process.’

‘Thank you for helping me get my girls back. We are forever grateful.’

‘Thank you very much for all your hard work on my behalf this year. As you can probably imagine, it has been a very difficult year for myself and my family, and you really made everything run really smoothly.’

‘Carla Gowing gave me excellent advice above and beyond my expectations. She was friendly, approachable and made my experience easier through her fantastic knowledge and advice. I really can't thank her enough.’

‘The team here was excellent. During a difficult time, Carla was incredibly helpful, approachable and professional.’

‘Carla was excellent throughout the process. She remained focused and professional at all times. Her advice and support was valuable in bringing the matter to a close.’

‘We were very happy with the service provided in respect of an arrangement for Lasting Powers of Attorney. Caroline was professional, efficient and courteous at all times during what was a difficult and delicate matter.’

‘We have previously used Hatch Brenner for house sale, flat purchase and equity release. All very satisfactorily and would not wish to use any other firm of solicitors.’

‘Made us feel welcome and at ease. Everything explained clearly.’

‘Very quick, helpful, affordable.’

‘Brought some calm to troubled waters! Thank you.’

‘Caroline had a warm and caring nature and was easy to talk to. She explained everything clearly and made every effort to move the process forward.’

‘Each visit to the office was comfortable and laid back. Everything was explained in layman's terms to make understanding so much simpler without all the legal jargon which can be inhibiting. Dealing with my parents' estate was a pain free experience.’

‘The work done for me was quick and efficient. Thank you.’

‘We would like to thank Caroline and her staff for all their help and sympathy during an extremely difficult time. Would recommend this firm to anyone.’

‘At a time when I was at my lowest, I felt I was being understood and supported. There was much kindness shown at a time in need.’

‘I was amazed at how hard Carla Gowing worked to get me the best outcome. She responded to all my emails in a matter of hours and always kept me up to date.’

‘Excellent service, accurate and very precise and friendly!’

‘Very satisfied with the services provided and the fee charged. Thank you.’

‘We were completely satisfied with the caring, warm service received, and the way every query was answered in a prompt manner. We were supported throughout and would not hesitate to recommend to others.’

‘This is the first time that I have used Hatch Brenner at a time when it can be difficult as it was an employment issue. I would recommend them as the service was excellent and the information provided was clear and precise.’

‘Carla's work was excellent and with her advice I was able to achieve a better outcome than expected. She was extremely professional at all times, but also honest and fair when it came to billing. Whilst remaining professional, she also has a very friendly and approachable manner which, when you are facing a very stressful situation, is very much appreciated. I would never hesitate to consult Carla again should I need to.’

‘I received an excellent and professional service and would highly recommend Hatch Brenner to others. In particular Mr Fitch and his secretary for their professionalism.’

‘It was a traumatic and horrible time for me and Hatch Brenner did everything they could to professionally help me along 'the path'. I think everything went as well as could possibly be expected from my point of view, and the team were very patient with me.’

‘I'd like to express our heartfelt thanks to Glenn for the excellent and very professional service he provided, and on a personal level for his keeping us involved with the process of the transaction at all levels, and for his prompt response to our queries. We would recommend him without reservation.’

‘89% of people completing our client service questionnaire rated the service they received as "excellent".’

‘100% of people completing our client service questionnaire said they would recommend Hatch Brenner to a friend.’

‘100% of people who completed our client service questionnaire said they would use Hatch Brenner again.’

‘Caroline suggested considering alternative solutions which were appropriate and useful. Her help much appreciated.’

‘Caroline has always provided a consistently first class service and I would never hesitate to recommend her to family or friends.’

‘I have found Hatch Brenner to be helpful, professional and very approachable. The staff are extremely helpful at all times. Julie Palmer was pro-active and thorough at every turn. I would recommend Hatch Brenner in the future.’

‘After discussing my requirements for my will with Caroline on the phone, everything was already completed when I had my appointment with her. All I had to do was sign the document. Very efficient.’

‘Many thanks. I don't know where I would be without you! ALL legal aspects of my life, such as tax, pension, housing, will and testament plus anything else required. All I have to do with anything remotely legal is to pick up the phone or pop into the office. Great service with kindness and compassion. Many thanks for all your help.’

‘Having recently had the pleasure of dealing with Hatch Brenner with regard to my new Will and matters of my Estate, I could not but be very impressed by both the advice I was given and the positive and clear manner in which it was expressed. No confusing and unnecessary "legalese".’

‘We have used Hatch Brenner for Wills, Power of Attorneys, moving house and an accident insurance claim and have always found them very efficient and easy to talk to.’

‘Carla ensured the process and my health were handled sympathetically and efficiently. I don't doubt that had I used anyone else the end result would not have been so favourable. Further, she helped me through a very traumatic year and a half.’

‘Dawn was very welcoming and helpful when arranging my Will and Powers of Attorney. She advised me of things I was not aware of or had not thought about. Telephone advice was always on hand if I had any worries or concerns.’

‘Kind, courteous, friendly service. Dealt with everything quickly; very professional - highly recommend.’

‘I have no improvements to offer - all your actions and services have been first class - thank you for all your help and support through the complexities of probate after Mum's death.’

‘Dawn Parkes and the team have always been exemplary in their attitudes and actions. Every detail is explained in layman's terms, which makes you feel comfortable and at ease, no matter what situation is being discussed. We would highly recommend Hatch Brenner to friends and family and will use you again in the future, should the need arise.’

‘I found Hatch Brenner services to be excellent, they carried out my instructions to the letter and handled certain issues very well even in my absence.’

‘A friendly approach; always dealt with very professionally; understanding of the problems we faced and dealt with them in a very efficient way. I find it hard to say anything negative about the staff. I have already recommended you to a friend. The costs were also very competitive.’

‘We found the service to be most helpful and informative from our very first call to the firm and it was the follow up phone call which had just the right tone that persuaded us to give our business to Hatch Brenner. We consulted the firm about revising our Wills and we were delighted with the excellent support which we received from Caroline Billings. She was friendly, approachable, gave very clear explanations and communicated most promptly and informatively at all times. We would highly recommend using Caroline and Hatch Brenner.’

‘Mr Yallop got in touch with me speedily (after my first e-mail). He also arranged a date to meet with me and ensured I was informed about everything I would need to bring with me. He was very professional and I appreciated the speed with which our business was concluded.’

‘Made to feel at ease and the advice offered was put forward clearly and easy to understand. The service provided was conducted in good manner and in timely fashion.’

‘Updating my will was very straightforward, plus the bill for this service and several copies of my new will was certainly lower than I had expected. Recommended!’

‘Bailey was friendly and professional and wrote up our wills very quickly. We are very pleased with the work he did and grateful to Hatch Brenner for being part of the Will Aid Scheme - without that support we would not have been able to get our wills done. Thank you to Bailey and the team at Hatch Brenner.’

‘I just want to take this opportunity to thank you very much for all your advice and guidance during this process and I have been very impressed with the level of service I have received. If I ever need a firm of solicitors in the future I know where to come!!’

‘Great service from beginning to end.’

‘An amazing service, but the main thing that stood out for me was the honesty and approachability of the Solicitor. Can't thank you enough.’

‘I found Hatch Brenner very helpful. They made my divorce a bit easier for me; doing everything that had to be done for me; always with a helpful and pleasant manner. Thank you.’

‘I have had several dealings with Hatch Brenner and have always found them to be thoroughly professional and efficient. I was particularly impressed with the speed with which they finalised my late wife's estate. Similarly a nephew's purchase of a house was concluded within weeks. Procrastination is not for Hatch Brenner! In football parlance Hatch Brenner are "on the ball".’

‘My wife and I are so grateful to you for seeing us yesterday. As you could tell we were very worried… but your calm good sense and clear advice helped us to reach a certain decision. You were so kind and compassionate and it helped us enormously.’

‘Julie and her secretary Wendy are so friendly, professional and extremely competent. An absolute pleasure to deal with and I will definitely use you again in the future. First class from start to finish.’

‘The service provided by Hatch Brenner was truly excellent. The team was incredibly supportive throughout my whole divorce process. Their professionalism, experience and positive attitude made a very difficult and emotionally disturbing process bearable and helped me to cope emotionally with the highs and lows of the divorce process. I would unreservedly recommend Richard to anyone who requires someone to represent them through divorce.’

‘Gave good advice and actioned with determination for best outcome’

‘I am very impressed and confident with the way you are dealing with this [dispute] on my behalf.’

‘I am extremely happy with the prompt professional service and clear expectations and advice received.’

‘Adam was very easy to talk to and was very quick to reply.’

‘Having used Hatch Brenner on a number of occasions for property purchase and will issues, I would not think of using any other solicitors.’

‘Excellent professional service.’

‘Highly reliable and efficient in a difficult situation.’

‘I have dealt with Hatch Brenner for a number of years and would not think of using any other solicitor.’

‘I am very satisfied with the service I received. Efficient and professional.’

‘I would also like to thank you for the work you carried out on the sale. Judging by the slings and arrows that at least two other solicitors in the sale / purchase chain received, I can safely say that we were in very good, friendly and professional hands. Many thanks.’

‘Brilliant. Thank you as always for an efficient transaction.’

‘I can’t thank the team enough for their help with my commercial lease. A calm, methodical approach ensured a satisfactory outcome for me and my business.’

83% of clients completing our feedback questionnaire rated our staff as "excellent".

80% of clients completing our feedback questionnaire rated the service they received as "excellent".

98% of clients completing our feedback questionnaire said they would recommend Hatch Brenner to a friend.

100% of clients completing our feedback questionnaire said they would use Hatch Brenner again.

‘I have used the services of Hatch Brenner many times and have always been very pleased with all the staff and the way I have been made to feel at ease. Also the way they explain everything, nothing is ever too much trouble however big or small. Thank you for all your help.’

‘Hatch Brenner made a complex subject seem simple and straight forward.’

‘I felt appreciated and everything was carried out in a very personal way.’

‘Having used Hatch Brenner before, I found the staff friendly and helpful. Caroline, as on my previous visit, was excellent.’

‘Very pleased, quick and effective service.’

‘Efficient, friendly service from the start.’

‘Hatch Brenner is the number one service for Norwich. No job too small or too big. Keep up the good work.’

‘From first contact to completion of my case Hatch Brenner have been consummate professionals in every aspect of my claim. Thank you.’

‘I have used Hatch Brenner in the last three times that I have required a solicitor. I have used your services for unfair dismissal, an insurance claim after a cycling accident, and the most recent in divorce and remortgaging my home. In all cases I have felt comfortable that everything has been taken care of efficiently. Thank you.’

‘Prompt, efficient and courteous. Best presented paperwork I have had in many years of house purchases.’

‘Brilliant service from start to finish. Felt totally reassured that we were in safe hands throughout the process.’

‘Very professional attitude and excellent attention to detail, all explained in easily understood, plain English.’

‘A great level of service from start to finish. We felt no stone was left unturned which highlighted issues that needed to be addressed.’

‘Efficient, discreet, sensitive and good value.’

‘Our dealings with Sarah Garlish have been perfection, of the highest standard and she has been fun to work with. Many thanks to her and her team.’

‘Richard was professional, helpful and polite. He is a credit to your company. Many thanks.’

‘The service I received was very efficient, professional and friendly. I was impressed. Thank you.’

‘Jodie was friendly and professional and responded to my emails promptly. Thank you.’

‘We re-made our wills under the ‘Will Aid’ scheme with Hatch Brenner. The service received was thoroughly professional, efficient and friendly. At no time did we feel we had opted for a ‘low cost’ option. The whole experience was excellent.’

‘Hatch Brenner did our wills and so we were discussing death. The staff were friendly, competent and sensitive.’

‘Excellent service. Very pleased. Despite proceeds going to will aid, personal service did not suffer.’

‘The service was excellent. Jodie was very helpful and explained everything to us. She made making our wills very simple.’

‘From first contact to completion of my case, Hatch Brenner have been consummate professionals in every aspect of my claim. Thank you.’

‘Our experience at Hatch Brenner was excellent. The staff we met with were friendly and professional. We are very happy with their efficient service.’

‘A very friendly professional attitude, and help has been available on each occasion the need for a solicitor has been required.’

‘My experience with you has been excellent right from the start. You have always made me feel welcome and comfortable, have explained everything in a way that I can understand, never mind me asking questions, and let family come in with me.’

‘Thank you for making the ordeal of writing our wills such a painless experience. We would not hesitate in recommending your good selves in the future.’

‘Thank you for your kind, helpful service. Would recommend your firm to family and friends.’

‘I was very satisfied with the legal advice received on each occasion that I had contacted Hatch Brenner.’

‘Your firm was very good from the onset to completion. We found Dawn very helpful at all times. Thank you very much.’

‘We experienced excellent service from first point of contact. Everything was explained to us and if we had any queries, they would return our calls quickly. Fast, efficient service and we would recommend to others.’

‘Made a complex and potentially harrowing topic easier and pleasant to deal with.’

‘The making of wills is a complicated and personal matter, more so when like ours there are family issues, but we were put at ease straight away and our wishes and thoughts regarding our wills were dealt with sympathetically and very efficiently. We will, if we need to use solicitors again, use Hatch Brenner. Thank you.’

‘I found the service I received from Hatch Brenner to be very helpful and professional. They supported me through a difficult time regarding my late husband’s estate. I am very pleased with the service I received and would highly recommend using Hatch Brenner.’

‘We were very satisfied and reassured by the expert professional advice we received on a family matter. The eventual outcome was achieved in a much less stressful way, under your guidance, than would have otherwise been the case.’

‘Hatch Brenner, and Carla Gowing in particular, provided a very professional service and ultimately achieved the right outcome in the case.’

‘Carla was very professional. She was very sympathetic about the situation. Her work was first class and dealt with all queries and following things through in a fast time. I wouldn’t hesitate to recommend Carla or Hatch Brenner.’

‘Mark fought this case with determination and focus and achieved a very satisfactory outcome.’

‘Handled most expertly by Mark and his team. Warm reception to myself and family and any problems that arose were ironed out quickly and with little fuss.’

‘We had tried to deal with an insurance claim against us without success and felt out of our depth. Mark was very understanding and supportive and his secretary was also very professional in a ‘human’ way. Thanks to Mark, we were able to prevent the claim against us going ahead.’

‘Carla Gowing gave clear professional advice and expertise in employment law at a time that I was finding difficult health-wise. Carla helped to put me at ease and guide me through the legal process with my employer.’

‘Very efficient service. I can only speak positively regarding Carla.’

‘The service received could not be improved and was impeccable.’

‘The service I received to resolve a sensitive employment related issue was exemplary. My case was managed with efficiency and the excellent communication lead to an impressive result.’

‘Great to know and reassuring that professional help is at hand in such an awesome way. No messing and got the job done. Thank you very much.’

‘I’d just like to say thank you for all the efforts in my recent sale/ purchase. Whilst it was stressful, I always felt I could contact you and you kept me informed of progress (or lack of it!) at all times. I just wish the other solicitors involved had been as efficient as you!’

‘Many thanks for all your efforts ... Whilst you weren’t able to take away all the pain and frustration of the sales process - I certainly felt we had an excellent team in our corner looking after our interests. Something that was particularly helpful at a very stressful time.’

‘"Thorough and a pleasure to deal with”, Hatch Brenner LLP has “tremendous subject knowledge for a small team.” The “attentive and professional” Chris Cubitt and “charming and knowledgeable” Susan Greenwood “make everything seem easy.” The firm advised a residential developer on site purchases up to £10m.’

‘At Hatch Brenner LLP, the divorce and finance specialist team exhibit “an excellent balance of compassion, empathy and legal interpretation.’

‘“A good local firm that can be trusted to provide good advice”. Hatch Brenner LLP has “a good capacity for finding solutions.” Recent clients of the “friendly and client-focused” Dawn Parkes include the executors of a £2m family estate.’

‘At the “compassionate and professional” Hatch Brenner LLP, skilled litigator and mediator Mark Fitch has a broad practice which includes commercial disputes.’

‘A previous client recommended Hatch Brenner to me and I will always remain extremely grateful for that advice.’

‘We could not have asked for a better team or result.’

‘The brain injury claim was complicated. It demanded of the legal team the highest levels of competence, excellence and professionalism which they all delivered without exception.’

‘Whenever I have called at the office, I have always been impressed by how helpful, friendly and knowledgeable about all aspects of my case they have been.’

‘I would always recommend you to anyone who is in need of a good solicitor.’

‘If I am concerned about anything, I know that you will always give me your time.’

‘I always feel I'm getting the best advice I possibly can.’

‘Highly recommended.’

‘It was nice to know that I could contact the firm at any time for help.’

‘All issues were dealt with quickly.’

‘Everything was explained very clearly.’

‘The Legal 500 states that the firm “handles estates exceptionally, in a prompt and efficient way” and describes Dawn as being “exceptionally efficient, caring, compassionate and immensely helpful.”’

As a mediator, clients have said, “Mr Fitch was retained as a Mediator in a very awkward dispute between potential beneficiaries of an Estate. Notwithstanding the very emotional nature of the mediation from both parties and the high principles at stake, Mr Fitch handled the mediation with total professionalism using exactly the right approach on each and every occasion he met with the parties and their representatives to broker a final resolution of the matter. I would have no hesitation in recommending Mr Fitch as a mediator."

‘In respect of his litigation work, the Legal 500 describes him as, “an excellent lawyer, with a no-nonsense approach to putting his neck on the line,” and, “giving some bang for your buck."’

‘I don’t know what I would have done without your help.’

‘I would like to thank you and your team for all your help in bringing my claim to a conclusion and would not hesitate in recommending your firm should the need arise.’

‘I have nothing but praise for Hatch Brenner. I arrived on their doorstep with a litigation case with less than a week to go before the legal time limit expired. I had been badly let down by another company ….I had basically given up but was shown the light when Colin Cook took my case at very short notice and succeeded. Without Colin Cook’s support I may not have been able to battle on.’

‘[Colin] spent good quality time with me and my family to evaluate every possible consequence…..I would recommend Colin to anyone going through something similar. I was always kept informed of progress and felt like he had a genuine care for my future.’

‘We cannot thank you enough for all that you did for our son and …. family’

‘I feel you are the only person who has ever listened to me and went above and beyond to support me.’

‘A diligent and skilful litigator with a broad depth of legal knowledge.’

‘You and your firm have guided me in a way that has made all the difference to how I would have been able to deal with it.’

‘I have worked with Colin on head injury claims for c.15 years and there are few solicitors in the country who can match his level of insight and expertise.’

‘Colin Cook ‘always impresses with his client care and tailored approach' - 2014 Legal 500’

‘The Legal 500 refers to Richard as someone who “knows what he is talking about and has lots of hands on experience”. Chambers Guide to the Legal Profession praises him for his “approachability and practical advice."’

‘The Private Client team is recognized in the Legal 500 as providing a level of service that is “excellent”.’

‘My solicitor delivered without exception. We could not have asked for a better team or result.’

‘My solicitor was so helpful from the very first appointment. I was so pleased, my solicitor was reassuring, diligent and persistent throughout the case. Constantly making me aware of the state of play with my solicitor concluding with winning my case and I could not thank her enough.’

‘Everything explained very clearly and all issues dealt with quickly. It was nice to know that I could contact the firm at anytime for help. Highly recommended.’

‘We cannot thank you enough for all you did for us all as a family.’

‘Thank you so much firstly for the recommendation of Hatch Brenner – they really have been excellent. Chris Cubitt and Sarah Garlish have looked after us extremely well.’

‘Our lawyers have been described as being "totally committed" and "exceptionally efficient"’

‘We have been praised for being a firm where "the level of service is excellent" and for providing a "prompt and personal service" to our clients.’

If you would like further information about any service, call us on 01603 214220