01603 214 220

‘At a time when I was at my lowest, I felt I was being understood and supported. There was much kindness shown at a time in need.’

‘I was amazed at how hard Carla Gowing worked to get me the best outcome. She responded to all my emails in a matter of hours and always kept me up to date. ’

‘Excellent service, accurate and very precise and friendly!’

‘Very satisfied with the services provided and the fee charged. Thank you.’

‘We were completely satisfied with the caring, warm service received, and the way every query was answered in a prompt manner. We were supported throughout and would not hesitate to recommend to others. ’

‘This is the first time that I have used Hatch Brenner at a time when it can be difficult as it was an employment issue. I would recommend them as the service was excellent and the information provided was clear and precise. ’

‘Carla's work was excellent and with her advice I was able to achieve a better outcome than expected. She was extremely professional at all times, but also honest and fair when it came to billing. Whilst remaining professional, she also has a very friendly and approachable manner which, when you are facing a very stressful situation, is very much appreciated. I would never hesitate to consult Carla again should I need to.’

‘I received an excellent and professional service and would highly recommend Hatch Brenner to others. In particular Mr Fitch and his secretary for their professionalism. ’

‘It was a traumatic and horrible time for me and Mr Dilks did everything he could to professionally help me along 'the path'. I think everything went as well as could possibly be expected from my point of view, and Mr Dilks was very patient with me.’

‘I'd like to express our heartfelt thanks to Glenn for the excellent and very professional service he provided, and on a personal level for his keeping us involved with the process of the transaction at all levels, and for his prompt response to our queries. We would recommend him without reservation.’

‘89% of people completing our client service questionnaire rated the service they received as "excellent". ’

‘99% of people completing our client service questionnaire said they would recommend Hatch Brenner to a friend. ’

‘99% of people who completed our client service questionnaire said they would use Hatch Brenner again.’

‘Caroline suggested considering alternative solutions which were appropriate and useful. Her help much appreciated.’

‘Caroline has always provided a consistently first class service and I would never hesitate to recommend her to family or friends.’

‘I have found Hatch Brenner to be helpful, professional and very approachable. The staff are extremely helpful at all times. Julie Palmer was pro-active and thorough at every turn. I would recommend Hatch Brenner in the future.’

‘After discussing my requirements for my will with Caroline on the phone, everything was already completed when I had my appointment with her. All I had to do was sign the document. Very efficient.’

‘Many thanks. I don't know where I would be without you! ALL legal aspects of my life, such as tax, pension, housing, will and testament plus anything else required. All I have to do with anything remotely legal is to pick up the phone or pop into the office. Great service with kindness and compassion. Many thanks for all your help.’

‘Having recently had the pleasure of dealing with Hatch Brenner with regard to my new Will and matters of my Estate, I could not but be very impressed by both the advice I was given and the positive and clear manner in which it was expressed. No confusing and unnecessary "legalese".’

‘We have used Hatch Brenner for Wills, Power of Attorneys, moving house and an accident insurance claim and have always found them very efficient and easy to talk to.’

‘Carla ensured the process and my health were handled sympathetically and efficiently. I don't doubt that had I used anyone else the end result would not have been so favourable. Further, she helped me through a very traumatic year and a half.’

‘Dawn was very welcoming and helpful when arranging my Will and Powers of Attorney. She advised me of things I was not aware of or had not thought about. Telephone advice was always on hand if I had any worries or concerns.’

‘Kind, courteous, friendly service. Dealt with everything quickly; very professional - highly recommend.’

‘I have no improvements to offer - all your actions and services have been first class - thank you for all your help and support through the complexities of probate after Mum's death.’

‘Dawn Parkes and the team have always been exemplary in their attitudes and actions. Every detail is explained in layman's terms, which makes you feel comfortable and at ease, no matter what situation is being discussed. We would highly recommend Hatch Brenner to friends and family and will use you again in the future, should the need arise. ’

‘I found Hatch Brenner services to be excellent, they carried out my instructions to the letter and handled certain issues very well even in my absence.’

‘A friendly approach; always dealt with very professionally; understanding of the problems we faced and dealt with them in a very efficient way. I find it hard to say anything negative about the staff. I have already recommended you to a friend. The costs were also very competitive.’

‘We found the service to be most helpful and informative from our very first call to the firm and it was the follow up phone call which had just the right tone that persuaded us to give our business to Hatch Brenner. We consulted the firm about revising our Wills and we were delighted with the excellent support which we received from Caroline Billings. She was friendly, approachable, gave very clear explanations and communicated most promptly and informatively at all times. We would highly recommend using Caroline and Hatch Brenner.’

‘Mr Yallop got in touch with me speedily (after my first e-mail). He also arranged a date to meet with me and ensured I was informed about everything I would need to bring with me. He was very professional and I appreciated the speed with which our business was concluded. ’

‘Made to feel at ease and the advice offered was put forward clearly and easy to understand. The service provided was conducted in good manner and in timely fashion. ’

‘Updating my will was very straightforward, plus the bill for this service and several copies of my new will was certainly lower than I had expected. Recommended!’

‘Bailey was friendly and professional and wrote up our wills very quickly. We are very pleased with the work he did and grateful to Hatch Brenner for being part of the Will Aid Scheme - without that support we would not have been able to get our wills done. Thank you to Bailey and the team at Hatch Brenner. ’

‘I just want to take this opportunity to thank you very much for all your advice and guidance during this process and I have been very impressed with the level of service I have received. If I ever need a firm of solicitors in the future I know where to come!!’

‘Great service from beginning to end.’

‘An amazing service, but the main thing that stood out for me was the honesty and approachability of the Solicitor. Can't thank you enough. ’

‘I found Hatch Brenner very helpful. They made my divorce a bit easier for me; doing everything that had to be done for me; always with a helpful and pleasant manner. Thank you. ’

‘I have had several dealings with Hatch Brenner and have always found them to be thoroughly professional and efficient. I was particularly impressed with the speed with which they finalised my late wife's estate. Similarly a nephew's purchase of a house was concluded within weeks. Procrastination is not for Hatch Brenner! In football parlance Hatch Brenner are "on the ball".’

‘My wife and I are so grateful to you for seeing us yesterday. As you could tell we were very worried… but your calm good sense and clear advice helped us to reach a certain decision. You were so kind and compassionate and it helped us enormously.’

‘Julie and her secretary Wendy are so friendly, professional and extremely competent. An absolute pleasure to deal with and I will definitely use you again in the future. First class from start to finish.’

‘The service provided by Hatch Brenner was truly excellent. Richard Dilks was incredibly supportive throughout my whole divorce process. His professionalism, experience and positive attitude made a very difficult and emotionally disturbing process bearable and helped me to cope emotionally with the highs and lows of the divorce process. I would unreservedly recommend Richard to anyone who requires someone to represent them through divorce.’

‘Gave good advice and actioned with determination for best outcome’

‘I am very impressed and confident with the way you are dealing with this [dispute] on my behalf.’

‘I am extremely happy with the prompt professional service and clear expectations and advice received.’

‘Adam was very easy to talk to and was very quick to reply.’

‘Having used Hatch Brenner on a number of occasions for property purchase and will issues, I would not think of using any other solicitors.’

‘Excellent professional service.’

‘Highly reliable and efficient in a difficult situation.’

‘I have dealt with Hatch Brenner for a number of years and would not think of using any other solicitor.’

‘I am very satisfied with the service I received. Efficient and professional.’

‘I would also like to thank you for the work you carried out on the sale. Judging by the slings and arrows that at least two other solicitors in the sale / purchase chain received, I can safely say that we were in very good, friendly and professional hands. Many thanks.’

‘Brilliant. Thank you as always for an efficient transaction.’

‘I can’t thank Sarah enough for her help with my commercial lease. Her calm, methodical approach ensured a satisfactory outcome for me and my business.’

83% of clients completing our feedback questionnaire rated our staff as "excellent".

80% of clients completing our feedback questionnaire rated the service they received as "excellent".

98% of clients completing our feedback questionnaire said they would recommend Hatch Brenner to a friend.

100% of clients completing our feedback questionnaire said they would use Hatch Brenner again.

‘I have used the services of Hatch Brenner many times and have always been very pleased with all the staff and the way I have been made to feel at ease. Also the way they explain everything, nothing is ever too much trouble however big or small. Thank you for all your help.’

‘Hatch Brenner made a complex subject seem simple and straight forward.’

‘I felt appreciated and everything was carried out in a very personal way.’

‘Having used Hatch Brenner before, I found the staff friendly and helpful. Caroline, as on my previous visit, was excellent.’

‘Very pleased, quick and effective service.’

‘Efficient, friendly service from the start.’

‘Hatch Brenner is the number one service for Norwich. No job too small or too big. Keep up the good work.’

‘From first contact to completion of my case Hatch Brenner have been consummate professionals in every aspect of my claim. Thank you.’

‘I have used Hatch Brenner in the last three times that I have required a solicitor. I have used your services for unfair dismissal, an insurance claim after a cycling accident, and the most recent in divorce and remortgaging my home. In all cases I have felt comfortable that everything has been taken care of efficiently. Thank you.’

‘Prompt, efficient and courteous. Best presented paperwork I have had in many years of house purchases.’

‘Brilliant service from start to finish. Felt totally reassured that we were in safe hands throughout the process.’

‘Very professional attitude and excellent attention to detail, all explained in easily understood, plain English.’

‘A great level of service from start to finish. We felt no stone was left unturned which highlighted issues that needed to be addressed. ’

‘Efficient, discreet, sensitive and good value.’

‘Our dealings with Sarah Garlish have been perfection, of the highest standard and she has been fun to work with. Many thanks to her and her team.’

‘Richard was professional, helpful and polite. He is a credit to your company. Many thanks.’

‘The service I received was very efficient, professional and friendly. I was impressed. Thank you.’

‘Jodie was friendly and professional and responded to my emails promptly. Thank you.’

‘We re-made our wills under the ‘Will Aid’ scheme with Hatch Brenner. The service received was thoroughly professional, efficient and friendly. At no time did we feel we had opted for a ‘low cost’ option. The whole experience was excellent.’

‘Hatch Brenner did our wills and so we were discussing death. The staff were friendly, competent and sensitive.’

‘Excellent service. Very pleased. Despite proceeds going to will aid, personal service did not suffer.’

‘The service was excellent. Jodie was very helpful and explained everything to us. She made making our wills very simple.’

‘From first contact to completion of my case, Hatch Brenner have been consummate professionals in every aspect of my claim. Thank you.’

‘Our experience at Hatch Brenner was excellent. The staff we met with were friendly and professional. We are very happy with their efficient service.’

‘A very friendly professional attitude, and help has been available on each occasion the need for a solicitor has been required.’

‘My experience with you has been excellent right from the start. You have always made me feel welcome and comfortable, have explained everything in a way that I can understand, never mind me asking questions, and let family come in with me.’

‘Thank you for making the ordeal of writing our wills such a painless experience. We would not hesitate in recommending your good selves in the future.’

‘Thank you for your kind, helpful service. Would recommend your firm to family and friends.’

‘I was very satisfied with the legal advice received on each occasion that I had contacted Hatch Brenner.’

‘Your firm was very good from the onset to completion. We found Dawn very helpful at all times. Thank you very much.’

‘We experienced excellent service from first point of contact. Everything was explained to us and if we had any queries, they would return our calls quickly. Fast, efficient service and we would recommend to others.’

‘Made a complex and potentially harrowing topic easier and pleasant to deal with.’

‘The making of wills is a complicated and personal matter, more so when like ours there are family issues, but we were put at ease straight away and our wishes and thoughts regarding our wills were dealt with sympathetically and very efficiently. We will, if we need to use solicitors again, use Hatch Brenner. Thank you.’

‘I found the service I received from Hatch Brenner to be very helpful and professional. They supported me through a difficult time regarding my late husband’s estate. I am very pleased with the service I received and would highly recommend using Hatch Brenner.’

‘We were very satisfied and reassured by the expert professional advice we received on a family matter. The eventual outcome was achieved in a much less stressful way, under your guidance, than would have otherwise been the case.’

‘Hatch Brenner, and Carla Gowing in particular, provided a very professional service and ultimately achieved the right outcome in the case.’

‘Carla was very professional. She was very sympathetic about the situation. Her work was first class and dealt with all queries and following things through in a fast time. I wouldn’t hesitate to recommend Carla or Hatch Brenner.’

‘Mark fought this case with determination and focus and achieved a very satisfactory outcome.’

‘Handled most expertly by Mark and his team. Warm reception to myself and family and any problems that arose were ironed out quickly and with little fuss.’

‘We had tried to deal with an insurance claim against us without success and felt out of our depth. Mark was very understanding and supportive and his secretary was also very professional in a ‘human’ way. Thanks to Mark, we were able to prevent the claim against us going ahead.’

‘Carla Gowing gave clear professional advice and expertise in employment law at a time that I was finding difficult health-wise. Carla helped to put me at ease and guide me through the legal process with my employer.’

‘Very efficient service. I can only speak positively regarding Carla.’

‘The service received could not be improved and was impeccable.’

‘The service I received to resolve a sensitive employment related issue was exemplary. My case was managed with efficiency and the excellent communication lead to an impressive result.’

If you would like further information about any service, call us on 01603 214220