4 Theatre St, Norwich NR2 1QY
01603 214 220
Civil or commercial dispute?
Benefits of mediation
Court cases can be costly, time-consuming and uncertain. To help you save money and avoid stress, we have a mediation service that caters for civil and commercial cases.
Mediation acts as an early and effective intervention tool in a dispute, which could mean that you avoid going to court at all. Our mediator functions as an unbiased third party who can work with you and the other party to reach a common-sense solution that works for everyone.
We keep everything in the mediation process completely confidential. Anything you tell us will not be shared outside of the mediation process or with the other party unless you give permission.
Our mediation process
We offer mediation in civil and commercial disputes. Mediation is always voluntary, so both you and the other party need to agree to it.
In a civil or commercial mediation we strive to start the mediation process as soon as possible. We start by asking for any relevant documents and for a brief summary of the case. These documents will not be shared with the other party unless you agree.
The parties then attend our mediation suite in Norwich for the mediation itself. In most cases, you are in a separate room from the other party and the mediator switches between your rooms. Our mediator will continue to do this until settlement terms have been agreed upon.
In some cases, we may bring all parties into the same room, but this will only happen with everyone’s agreement.
If the mediation is successful, our mediator will write up a legally binding agreement for you.
We also offer mediation services for workplace disputes. This includes disputes between co-workers doing the same job or issues between a worker and their line manager.
Our aim with workplace mediation is to provide you and your colleague with a platform upon which you can work harmoniously. If successful, an agreement will be drawn up. It is only morally binding, but as both you and your colleague had an input into the solution, it is more likely that you will both keep to it.
Telephone: 01603 214 220
How does workplace mediation work?
If you would like us to provide mediation in your workplace, ask your HR department or employer to contact us. We know that mediation is most effective when done quickly, so we will arrange a mediation meeting within a few days.
Our mediation process typically takes less than two days, although it depends on how complex the case is.
We start by talking to each party separately and then we bring you together for a constructive discussion. This can be done in our office, at your workplace or at a neutral location of your choosing
You and the other party will dictate the course of the discussions. If you wish, our mediator can give you suggestions that could help towards a solution. Once the issue is resolved, they will write up a morally binding agreement.
Our mediator
Becoming a mediator requires a special qualification. Mark Fitch is our qualified Dispute Resolution and Mediation Partner and is registered with the Civil Mediation Council. He has participated in more than 80 mediations since 2005.
Mark offers a professional yet personable service. Openness is crucial for successful mediation so he prides himself on being approachable and friendly. However, he is also able to be constructive and unbiased in his support and suggestions.
Get in touch
If you want to find out more about our mediation service or meet our approachable team, you can drop into our office on Theatre Street in Norwich city centre. No appointment is necessary.
Telephone: 01603 214 220
How we
can help you
Mediation is the process by which parties seek to settle their civil or commercial disputes with the assistance of an independent third party, known as a mediator.
‘Commercial mediation’ and “civil mediation are interchangeable and include the resolution of business disputes as well as those relating to property, inheritance, contract and non-matrimonial co-ownership.
To find out more about our expertise, please call:
01603 214 220Delivering thought-leading expertise and understanding from our expert solicitors and staff.
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Commercial mediation
In a recent mediation, Mark dealt with the parties to a building dispute A number of complaints had been made by the customers regarding the builder who himself was seeking the balance of his fees. It was evident that in spite of the legal costs, threatening to overtake the amount in dispute, both parties were…
